Privacy Policy

1. What Data We Collect

• Account information — your business name, email address, and phone number when you register.
• Message content — WhatsApp messages exchanged between your customers and Rasazu shopping assistant, used for order processing and AI response generation.
• Payment information — billing plan and payment records. We do not store full card numbers; payments are processed by our payment provider.
• Usage data — log data such as IP addresses and page views, retained for security and platform stability.

2. How We Use Your Data

• AI processing — message content is sent to our AI provider to generate intelligent shopping responses on behalf of your business.
• Order management — customer messages and cart data are used to process and track orders.
• Billing — payment and subscription information is used to manage your account plan.
• Platform communications— we may send you transactional emails and important service updates.

3. Data Retention

• Messages — conversation messages are retained for 12 months from the date they were received, after which they are deleted.
• Orders — order records are retained for 7 years to comply with tax and financial regulations.
• Account data — retained for the lifetime of your account and deleted within 30 days of account closure on request.

4. Your Rights Under NDPR

Under the Nigeria Data Protection Regulation (NDPR) and applicable data protection laws, you have the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to correction — request that inaccurate data be corrected.
• Right to erasure — request deletion of your personal data (subject to legal retention requirements).

To exercise any of these rights, contact us at support@rasazu.com. We will respond within 30 days.

5. WhatsApp Data

Messages delivered via WhatsApp are processed by Meta Platforms, Inc. in accordance with WhatsApp's Privacy Policy. We use the WhatsApp Business API to send and receive messages; Meta acts as a data processor for the transmission of those messages.

6. AI Processing

To provide intelligent responses, message content may be sent to Anthropic, Inc. for AI processing. Data sent to Anthropic is anonymised where possible and is subject to Anthropic's Privacy Policy. Anthropic does not use your data to train its models under our enterprise agreement. Customers can opt out of AI processing by replying STOP at any time.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Rasazu Support
Email: support@rasazu.com